General
Why is it beneficial to use a fan along with an air conditioner?
You can potentially save on cooling costs by turning up your whole-house thermostat and using the breeze from a fan to help you feel cooler.
Can I use my box fan in a window?
No, box fans are not designed with window use in mind. Since they do not provide the secure fit of a window fan, they are more likely to fall out of the window. Box fan motors are also not designed to be rain-resistant, as are those of window fans.
Fans with remotes
For the remote to work it must be pointing towards the front of the fan, not the sides or back. The eye that captures the signal from the remote is in the front. If you are following this, it should work from a distance of 8' or more. If you are still having issues, perhaps, you have a low battery or pointing the remote from the wrong angle, as you shift closer to the front of the fan, the eye detects the remote signal and will work.
I need assistance on how to use my Holmes® product. Who do I contact?
Please review the instruction manual included with your product in its entirety. If you have misplaced your physical manual, please visit the product page on this website to download a PDF version of your item's instruction manual. For all other inquiries, please contact our Customer Care team by clicking on the following link: Contact Us.
My product stopped working but I've lost my receipt. What should I do?
Please review the instruction manual included with your product in its entirety to ensure proper operation steps are being followed. There are also troubleshooting sections located inside the instruction manuals. If you have misplaced your physical manual, kindly visit the product page on this website to download a PDF version of your item's instruction manual. Please take note that without proof of purchase, our Customer Care team is unable to process requests under the limited warranty. If you require further assistance, please click on the following link: Contact Us.
Can I order replacement parts?
Certain replacement parts are available for selected products. To inquire about a specific replacement part for your Holmes item, please click on the following link and be sure to include all necessary details so we can further assist you: Contact Us.
I lost my instruction manual; how can I receive a new one?
If you have misplaced your physical manual, kindly visit the product page on this website to download a PDF version of your item's instruction manual. If you are unable to locate it on our website, please contact our Customer Care team by clicking on the following link: Contact Us.
Can I recycle my Holmes® products?
At the end of its useful product life, please dispose of and recycle used devices and batteries following your state, country, and local municipality regulations to avoid environmental pollution. Do not discard in household trash and never dispose of batteries in fire.
The box of my fan states it includes a fused safety plug. What does this mean?
The safety plug is a safety feature that can be found on all of our residential fans. It is a safety device that is designed to cut off electric current to the fan if the device detects a potentially hazardous electrical fault in the fan's motor or power supply. The fuse is replaceable and replacement fuses can be purchased at any hardware store. For instructions on how to replace your fuse, please refer to your instruction manual.
What are the power requirement for a fan?
Your fan has to use 120 volts and 60 hertz. We do not recommend using any more or less as it will damage the unit.
My fan will not start. Why?
Try moving your fan to another outlet in a different room. It is possible that there could be a problem with the wall outlet. If your outlet checks out, the fuse within the plug could be blown or there could be a problem with the product. To replace the fuse, refer to your user instruction manual. For further assistance contact us.
What is CFM?
CFM stands for Cubic Feet per Minute. This is a measurement of how much air the fan moves. Be careful of claims made by manufacturers, as there is no industry standard on how to test CFM. Testing can be done in a wind tunnel, a vacuum, or open area. Each provides a different resistance to the fan blades and cannot be directly compared.
How do I store my fan?
Store in a clean, dry location between seasons or when not in use for an extended period. Keep the fan head protected from dirt and dust during storage.
Why do fans require a fuse in the plug?
The fused plug is a safety device to protect against overcurrent faults such as shorting.
My Remote turned on another fan, why?
It is attributed to it having an IR remote. IR remotes work by flashing infrared light (invisible to humans) to the device in patterns. These flashes are generic signals which are standardized in terms of what the signal is. It is extremely common to have different devices to share these patterns. Meaning one company may use Signal "A" to control oscillation and another company may use Signal "A" to control power. For example, we recently saw the speed up button on one competitors fan turn on the oscillation function for another.
Products
Personal
What is a safety plug?
It is a safety device that is designed to cut off electric current to the fan if the device detects a potentially hazardous electrical fault in the fan's motor or power supply. The fuse is replaceable and replacement fuses can be purchased at any hardware store.
What are the power requirements for a fan?
Your fan must use 120 volts and 60 hertz. We do not recommend using any more or less as it will damage the unit.
How do I clean my fan?
Always unplug the fan before cleaning. Many customers find vacuum cleaner brushes to be ideal fan blade cleaners. Do not allow water to drip on or enter the fan housing. Be sure to use a soft cloth moistened with a mild soap solution. Do not use any of the following as a cleaner: gasoline, thinner or benzene.
How do I store my fan?
Your fan can be stored either partially disassembled or assembled. Store in a clean, dry location between seasons or when not in use for an extended period. Keep the fan head protected from dirt and dust during storage.
Is it necessary for me to lubricate or oil the motor on my fan?
No, your fan motor comes fully lubricated out of the box. It does not need to be lubricated or oiled prior to use. We highly recommend against lubricating or oiling the fan at any time.
How long does it take for the Holmes 4" On-The-Go Portable Clip Rechargeable Battery 360° Rotation Fan (Black) to fully charge?
Charge Time can take approximately 5 hours to fully charge.
Circulator
Table
What is a safety plug?
It is a safety device that is designed to cut off electric current to the fan if the device detects a potentially hazardous electrical fault in the fan's motor or power supply. The fuse is replaceable and replacement fuses can be purchased at any hardware store.
What are the power requirements for a fan?
Your fan must use 120 volts and 60 hertz. We do not recommend using any more or less as it will damage the unit.
How do I clean my fan?
Always unplug the fan before cleaning. Many customers find vacuum cleaner brushes to be ideal fan blade cleaners. Do not allow water to drip on or enter the fan housing. Be sure to use a soft cloth moistened with a mild soap solution. Do not use any of the following as a cleaner: gasoline, thinner or benzene.
How do I store my fan?
Your fan can be stored either partially disassembled or assembled. Store in a clean, dry location between seasons or when not in use for an extended period. Keep the fan head protected from dirt and dust during storage.
Is it necessary for me to lubricate or oil the motor on my fan?
No, your fan motor comes fully lubricated out of the box. It does not need to be lubricated or oiled prior to use. We highly recommend against lubricating or oiling the fan at any time.
Tower
What is breeze mode?
If your fan has this option, when breeze mode is activated the fan will cycle through all speed settings randomly, recreating a natural outside breeze.
How does sleep mode work?
When sleep mode is activated, the fan will cycle through all speed settings in sequential order.
My fan has the 1Touch Thermostat. How does that work?
By simply pressing the single "Mode" button, the fan can be operated in any of its modes. With each press of the button, the mode will change as indicated by the lit LEDs (Light Emitting Diodes). The modes include low or high manual (the fan will constantly run) or low and high automatic (the fan will operate to maintain the set temperature displayed by the LED). The set temperatures include 60, 65, 70, 75 or 80 degrees Fahrenheit. The fan is turned off by either holding the button down for two seconds or continually pressing the button until the "Off" mode is reached (this is after High/80f).
The thermostat on my fan doesn't show that the air cooling. Why is this happening?
Thermostats are designed to measure the ambient air temperature near the fan and compare it to the temperature setting you selected. The thermostat will respond by turning the fan on or off accordingly. Fans circulate the air, but do not change the existing temperature of the air.
How does the timer function on my fan work?
This function allows you to set the length of time your fan will run before it automatically turns off. The length of time varies from model to model. Please see your user instrucion manual for more information.
What is breeze mode?
If your fan has this option, when breeze mode is activated the fan will cycle through all speed settings randomly, recreating a natural outside breeze.
The thermostat on my fan doesn't show that the air is cooling. Why is this happening?
Thermostats are designed to measure the ambient air temperature near the fan and compare it to the temperature setting you selected. The thermostat will respond by turning the fan on or off accordingly. Fans circulate the air, but do not change the existing temperature of the air.
What is a safety plug?
It is a safety device that is designed to cut off electric current to the fan if the device detects a potentially hazardous electrical fault in the fan's motor or power supply. The fuse is replaceable and replacement fuses can be purchased at any hardware store.
What are the power requirements for a fan?
Your fan must use 120 volts and 60 hertz. We do not recommend using any more or less as it will damage the unit.
How do I clean my fan?
Always unplug the fan before cleaning. Many customers find vacuum cleaner brushes to be ideal fan blade cleaners. Do not allow water to drip on or enter the fan housing. Be sure to use a soft cloth moistened with a mild soap solution. Do not use any of the following as a cleaner: gasoline, thinner or benzene.
How do I store my fan?
Your fan can be stored either partially disassembled or assembled. Store in a clean, dry location between seasons or when not in use for an extended period. Keep the fan head protected from dirt and dust during storage.
Is it necessary for me to lubricate or oil the motor on my fan?
No, your fan motor comes fully lubricated out of the box. It does not need to be lubricated or oiled prior to use. We highly recommend against lubricating or oiling the fan at any time.
Connected
How do I find my MAC address?
To find the MAC address of your fan, turn off MAC address filtering on your router temporarily so that you can add your fan to your Wi-Fi network.
Once your fan is joined to your network, you will be able to find the MAC address by clicking on the fan, then selecting "Device Information". You can then turn your MAC address filtering back on.
Once your fan is joined to your network, you will be able to find the MAC address by clicking on the fan, then selecting "Device Information". You can then turn your MAC address filtering back on.
Stand
Can I adjust the height of my stand fan? Will it tip over?
All Holmes® stand fans are adjustable; however, other brands of stand fans may not have this feature. Your fan instruction manual will explain how to adjust or remove poles for different heights, if you have an adjustable stand fan. Holmes® stand fans have been designed and tested to not tip over at any secured height.
What is a safety plug?
It is a safety device that is designed to cut off electric current to the fan if the device detects a potentially hazardous electrical fault in the fan's motor or power supply. The fuse is replaceable and replacement fuses can be purchased at any hardware store.
What are the power requirements for a fan?
Your fan must use 120 volts and 60 hertz. We do not recommend using any more or less as it will damage the unit.
How do I clean my fan?
Always unplug the fan before cleaning. Many customers find vacuum cleaner brushes to be ideal fan blade cleaners. Do not allow water to drip on or enter the fan housing. Be sure to use a soft cloth moistened with a mild soap solution. Do not use any of the following as a cleaner: gasoline, thinner or benzene.
How do I store my fan?
Your fan can be stored either partially disassembled or assembled. Store in a clean, dry location between seasons or when not in use for an extended period. Keep the fan head protected from dirt and dust during storage.
How do you adjust the height?
Turn the height adjustment collar, on the neck of the fan, counterclockwise to loosen the pole. Adjust the extension pole to the desired height, and firmly tighten the height adjustment collar in a clockwise direction.
Is it necessary for me to lubricate or oil the motor on my fan?
No, your fan motor comes fully lubricated out of the box. It does not need to be lubricated or oiled prior to use. We highly recommend against lubricating or oiling the fan at any time.
Floor
Window
My fan has the 1Touch Thermostat. How does that work?
By simply pressing the single "Mode" button, the fan can be operated in any of its modes. With each press of the button, the mode will change as indicated by the lit LEDs (Light Emitting Diodes). The modes include low or high manual (the fan will constantly run) or low and high automatic (the fan will operate to maintain the set temperature displayed by the LED). The set temperatures include 60, 65, 70, 75 or 80 degrees Fahrenheit. The fan is turned off by either holding the button down for two seconds or continually pressing the button until the "Off" mode is reached (this is after High/80f).
The thermostat on my fan doesn't show that the air cooling. Why is this happening?
Thermostats are designed to measure the ambient air temperature near the fan and compare it to the temperature setting you selected. The thermostat will respond by turning the fan on or off accordingly. Fans circulate the air, but do not change the existing temperature of the air.
What is a window fan?
Holmes®' window fans are designed specifically to fit virtually all windows. Holmes® window fans have special features for this purpose, such as extender panels and windowsill holders. Installation of our window fans is designed to be quick and easy, with no tools required. Options available on window fans include the following: electric reversibility for air intake, air exhaust, or even air exchange; thermostats; digital thermostats; temperature displays; and sleep settings for quieter performance at night. Thermostats are particularly useful on window fans, as most people tend to use this type of fan in their bedroom. You can set the thermostat to your desired comfort level. The thermostat will then automatically turn the window fan on or off, in order to maintain your set temperature. This feature is especially welcome in the fall or early spring. As the night air cools down, your fan will turn off, and then turn on again as the morning sun begins to warm your room.
How do Slider Safe extender panels help fit a fan into a window?
Extender panels can be used to fit window fans into both horizontal and vertical positions. They slide into the right side of your window fans, to allow for a tight fit in your window. Holmes® window fans come with patented Slider Safe® extender panels, which are designed to provide stability in the vertical position used with a slider window.
What are the benefits of air intake, air exhaust, and air exchange?
Air intake allows you to bring cool air in from outside your window, while air exhaust allows you to remove stale, warm air from your room. Air exchange is found on twin window fans, where one fan can bring in cool air as the other fan exhausts the warm air.
Can I install my window fan vertically in the window?
Window fans can be installed either vertically or horizontally. Please note when installing vertically, the internal adjustable extender panel must be located on the top of the window fan and never on the bottom.
Can I leave my window fan in place during rain?
The motors in window fans are rain-resistant, and may safely remain in your window when it's raining. We do suggest removal from the window with heavy storm activity as wind driven rain can blow into the electrical areas of the fan. In the advent, please unplug the fan and remove from the window and allow the fan to dry.
What do I do if my window fan gets wet?
Although Holmes® window fans are resistant to light rain, if your fan gets wet, we recommend you to unplug it and let it dry before plugging it back in for use.
The thermostat on my fan doesn't show that the air is cooling. Why is this happening?
Thermostats are designed to measure the ambient air temperature near the fan and compare it to the temperature setting you selected. The thermostat will respond by turning the fan on or off accordingly. Fans circulate the air, but do not change the existing temperature of the air.
What are the differences between air intake, air exhaust, and air exchange on my window fan?
Air intake describes the fan pulling air from the outside into the room. Air exhaust describes the fan pushing air from the room to the outside. Air exchange describes one fan blade pulling air into the room, while the other fan blade pushes air out, simultaneously.
How do extender panels help fit a fan into a window?
Extender panels can be used to fit window fans into both horizontal and vertical positions. They slide into the right side of your window fans, to allow for a tight fit in your window. The extender panels are designed to provide stability in the vertical position used with a slider window.
How do I clean my window fan?
First unplug the fan from the outlet. The outside of the fan can be wiped down with a damp cloth. Use a vacuum cleaner with a dust brush attachment or a can of compressed air to remove dust from any hard to reach areas.
Can I install my window fan vertically in the window?
Window fans can be installed either vertically or horizontally. Please note when installing vertically, the internal adjustable extender panel must be located on the top of the window fan and never on the bottom.
What is a safety plug?
It is a safety device that is designed to cut off electric current to the fan if the device detects a potentially hazardous electrical fault in the fan's motor or power supply. The fuse is replaceable and replacement fuses can be purchased at any hardware store.
What are the power requirements for a fan?
Your fan must use 120 volts and 60 hertz. We do not recommend using any more or less as it will damage the unit.
How do I clean my fan?
Always unplug the fan before cleaning. Many customers find vacuum cleaner brushes to be ideal fan blade cleaners. Do not allow water to drip on or enter the fan housing. Be sure to use a soft cloth moistened with a mild soap solution. Do not use any of the following as a cleaner: gasoline, thinner or benzene.
How do I store my fan?
Your fan can be stored either partially disassembled or assembled. Store in a clean, dry location between seasons or when not in use for an extended period. Keep the fan head protected from dirt and dust during storage.
Is it necessary for me to lubricate or oil the motor on my fan?
No, your fan motor comes fully lubricated out of the box. It does not need to be lubricated or oiled prior to use. We highly recommend against lubricating or oiling the fan at any time.
The thermostat on my fan doesn't show that the air is cooling. Why is this happening?
Thermostats are designed to measure the ambient air temperature near the fan and compare it to the temperature setting you selected. The thermostat will respond by turning the fan on or off accordingly. Fans circulate the air, but do not change the existing temperature of the air.
Can I leave my window fan in place during rain?
The motors in window fans are rain-resistant, and may safely remain in your window when it's raining. We do suggest removal from the window with heavy storm activity as wind driven rain can blow into the electrical areas of the fan. In the advent, please unplug the fan and remove from the window and allow the fan to dry.
What do I do if my window fan gets wet?
Although our window fans are resistant to light rain, if your fan gets wet, we recommend you unplug it and let it dry before plugging it back in for use.
What are the differences between air intake, air exhaust, and air exchange on my window fan?
Air intake describes the fan pulling air from the outside into the room. Air exhaust describes the fan pushing air from the room to the outside. Air exchange describes one fan blade pulling air into the room, while the other fan blade pushes air out, simultaneously.
How do extender panels help fit a fan into a window?
Extender panels can be used to fit window fans into both horizontal and vertical positions. They slide into the right side of your window fans, to allow for a tight fit in your window. The extender panels are designed to provide stability in the vertical position used with a slider window.
How do I clean my window fan?
First unplug the fan from the outlet. The outside of the fan can be wiped down with a damp cloth. Use a vacuum cleaner with a dust brush attachment or a can of compressed air to remove dust from any hard to reach areas.
Can I install my window fan vertically in the window?
Window fans can be installed either vertically or horizontally. Please note when installing vertically, the internal adjustable extender panel must be located on the top of the window fan and never on the bottom.
Outdoor
Is the Outdoor Fan weather rated?
While the fan is certified for outdoor use and can be exposed to outdoor conditions such as rain, we recommend to limit exposure and store in a dry place to extend the life and quality of the fan.
Care & Cleaning
How do I clean my window fan?
First unplug the fan from the outlet. The outside of the fan can be wiped down with a damp cloth. Use a vacuum cleaner with a dust brush attachment or a can of compressed air to remove dust from any hard to reach areas.
I am trying to clean my front grill, but I can not get it off.
Certain models do not have a removable front grill. We suggest utilizing a can of compressed air to remove dirt and dust from blades or by using the brush attachment on your vacuum cleaner to vacuum the intake grills to remove lint and dirt. If your fan does have a removable front grill, please refer to the instruction manual for cleaning instructions.
Is it necessary for me to lubricate or oil the motor on my fan?
No, your fan motor comes fully lubricated out of the box. It does not need to be lubricated or oiled prior to use. We highly recommend against lubricating or oiling the fan at any time.
How do I clean my fan?
Follow the cleaning instructions found in your fan instruction manual to care for your Holmes® Fan correctly and safely. Please remember: Always unplug the fan before cleaning. Many customers find vacuum cleaner brushes to be ideal fan blade cleaners. Do not allow water to drip on or enter the fan housing. Be sure to use a soft cloth moistened with a mild soap solution. Do not use any of the following as a cleaner: gasoline, thinner or benzene
Maintenance
How do I order a new fuse?
If your replaceable fuse blows, please contact us for information on how to order a new one.
How do I change a fuse?
- Unplug your fan. Grasp plug and remove from the receptacle or other outlet device. Do not unplug by pulling on cord.
Open fuse cover, located on the top of the plug, by using your thumb or a flathead screwdriver to slide the cover down towards the prongs. NOTE: Ensure that fuse cover is completely open before attempting to remove fuse.
Place plug on a solid, flat surface. Insert new 2.5 or 5 Amp, 125 Volt fuse into fuse compartment and use a small screwdriver to secure the metal ends of the fuse into the compartment, check fan for compatible fuse.
CAUTION: Risk of fire. Replace fuse only with 2.5 or 5 Amp, 125 Volt fuse depending on your fan unit.
Slide fuse cover closed completely. If fuse cover is difficult to close, make sure fuse is secured in place completely by pressing down on metal ends of the fuse.
Risk of fire. Do not replace attachment plug. Contains a safety device (fuse) that should not be removed. Discard product if the attachment plug is damaged.
Open fuse cover, located on the top of the plug, by using your thumb or a flathead screwdriver to slide the cover down towards the prongs. NOTE: Ensure that fuse cover is completely open before attempting to remove fuse.
Place plug on a solid, flat surface. Insert new 2.5 or 5 Amp, 125 Volt fuse into fuse compartment and use a small screwdriver to secure the metal ends of the fuse into the compartment, check fan for compatible fuse.
CAUTION: Risk of fire. Replace fuse only with 2.5 or 5 Amp, 125 Volt fuse depending on your fan unit.
Slide fuse cover closed completely. If fuse cover is difficult to close, make sure fuse is secured in place completely by pressing down on metal ends of the fuse.
Risk of fire. Do not replace attachment plug. Contains a safety device (fuse) that should not be removed. Discard product if the attachment plug is damaged.
Warranty
Who do I contact for my limited Warranty?
Please refer to the instruction manual included with your product the original packaging of your item to verify the warranty conditions. If you have misplaced your physical manual, kindly visit the product page on this website to download a PDF version of your item's instruction manual which contains all warranty statements. Please take note that without proof of purchase, our Customer Care team is unable to process requests under the limited warranty. For further assistance with your warranty, please contact us directly by clicking on the following link and be sure to include a copy of your receipt: Contact Us.
What type of Warranty does Holmes® offer?
Warranty terms may vary from one product to another. Please review the details of the limited warranty in your product's instruction manual or on the original packaging of your item. You may also visit the product page on this website to download a PDF version of your item's instruction manual which contains all warranty statements. If you require further assistance on verifying your items warranty, please contact our Customer Care team by clicking on the following link: Contact Us.
My product is no longer working, it's still under warranty, but I no longer have the original receipt. What do I do?
Please take note that Holmes requires proof of purchase to process all warranty requests. If you require further assistance and would like to speak directly with a Customer Care team member, please click on the following link and be sure to include all necessary details: Contact Us.
What is the warranty on my fan?
The limited warranty on fans varies between 0 and 3 years with proof of purchase. Please refer to your user instruction manual for detailed information regarding the warranty (if any) of your product.
How do I proceed to make a warranty claim?
Please open a ticket and ensure to include your proof of purchase, photo of rating label, and photo of the product.
My new product isn't working, and I still have the receipt from the retailer. What do I do?
Please review the instruction manual included with your product in its entirety to ensure proper operation steps are being followed. You can also find troubleshooting sections located inside the instruction manuals. If you have misplaced your physical manual, please visit the product page on this website to download a PDF version of your item's instruction manual. For all other inquiries, please contact our Customer Care team by clicking on the following link: Contact Us.
